Returns, refunds & cancellations

Damaged, missing or wrong items

1. Open your order from your account and choose Report a problem.
2. Tell us what happened. If a photo would help, we'll ask for one on WhatsApp.
3. We reply on WhatsApp and send a replacement or refund the affected items, whichever you prefer.

Please report problems within 7 days of delivery.

Changed your mind?

Because these are cleaning and hygiene products, we can only take back unopened packs in their original seal, within 7 days of delivery. Message us and we'll arrange the return. Opened packs can't be returned unless they're faulty.

Cancelling an order

• You can cancel any time before it ships. Message us with your order number.
• Paid online: we refund the full amount to the same UPI, card or bank account.
• Cash on Delivery: nothing to refund, as you haven't paid.
• Unpaid online orders are cancelled automatically after 30 minutes, and nothing is charged.

How refunds work

• Online payments are refunded to the original payment method. Banks usually show it within 5 to 7 working days.
• Cash on Delivery orders are refunded by UPI or bank transfer to an account you choose.
• We send you a WhatsApp message when the refund is sent.

No subscriptions

SpikeOne doesn't sign you up for anything. Every order is a one-time purchase and we never charge you again without you placing a new order.